Exchange and Refund Policy;

Thank you for purchasing from us and supporting an independent business. If for any reason you are not happy with your purchase you may return it to us in its original packaging along with a copy of the invoice within 28 days for a full refund.

We offer free returns/exchanges to all of our UK, USA and German based customer through a FREE PRE-PAID label. Your free pre-paid label will come with your original order along with return instructions

Please follow the steps below if you require to return your order for refund or exchange:

Items must be returned in their original packaging and unworn. A valid receipt/proof of order must be included in order for an exchange or refund. 

Please DO NOT use packing tape or attach return labels on the shoe boxes, use wrapping paper or you can re-use our bag if it helps!. We cannot resell the shoes if the box has been damaged removing tape or labels.

Returned items can take up to 7 working days to process your refund or exchange. We will notify you via email once your refund/exchange is processed.

Worn items cannot be returned unless clearly faulty. Please contact our customer services department first (details below) with details of the fault BEFORE sending them back to us. Items damaged by the customer will not be refunded.

Please keep proof of postage safe once you returned your product for refund or exchange. 

If returning items from outside of the EU please make sure you fill in the Customs form/Waybill correctly making sure you tick the box marked 'Returned Goods'. Failing to do so will incur Customs duty and VAT fees which will not be paid by us and subsequently the parcel will be returned to sender. 

EXCHANGES

Should you wish to exchange your purchase for another size, colour or style, we would suggest purchasing again through the website whilst sending the unwanted item back for a refund. This way you can be sure to secure the correct pair you require as sometimes items required can be sold out by the time we receive your return for exchange.

RETURNS ADDRESS:

Returns and Exchange dept

11 Witton Street,

Northwich

CW9 5DE

Tel: 01606 624 257

Email: jamal@topbrandshoe.co.uk

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