How much will shipping cost?

Currently we offer free delivery in UK, Germany and USA.  It does not matter how large or small the purchase is, the delivery price is inclusive of the product prices displayed on website. 
      

EU Delivery Cost:
 
EU Shipping Cost is £10.99, anywhere outside UK but within the countries of European Union. 
 

Rest of the world:
 
Rest of the world Shipping Cost is £19.99 
Any other taxes and duties fees will increase the shipping cost.  
 
All the Parcels are dispatched within 2 working days, upon receipt of the payment. We use Royal Mail Tracked Service for all our parcels. If you have any query regarding delivery, feel free to contact our customer service.

Phone: 01606624257
Email:  customerservice@igniteshoes.co.uk

How long do I have for returning my shoe?

Under the “Distance Selling Regulations”, buyers have a period of 14 working days after the date of delivery but we offer a period of 28 days to return the product if it is not used . For returning goods please use Recorded Delivery (Signed for) service for tracking.  We cannot take responsibility for undelivered items. In the event of loss of a returned item, it is the sender's responsibility to pursue a claim. When returning items boxes may become slightly damaged in transit, however, we cannot accept returns on items where the packaging has been written on, taped up.

How do I return my item?

You have the choice to return item to our store personally or sending by mail to TBS, 11 Witton Street, Northwich, CW9 5DE, U.K

Can I exchange my shoes?

Yes, TBS will be happy to exchange the good; it takes 3 working days after we receive the pair.